Before We Get on The Road

  1. Request a quote using Lexi's Lil Bug Website Form or by downloading mobile app available on Google Play Store and Apple App Store.
  2. Download Lexi's Lil Bug mobile app.
  3. Create an account.
  4. Reservations are able to be made 4 hours before pick up time. If reserving less than 4 hours email your request using Contact Us Form or directly to buzzus@lexislilbug.com
  5. Make payment using valid credit card (Visa, Mastercard or American Express) information.
  6. Personal Courier Profile picture will be available once your ride is assigned.
  7. We value all of our customers time and ask that our Personal Couriers wait no longer than 7 minutes so we can service everyone through out the day. In the event passengers are late beyond allotted time there is an additional $5 waiting fee.
  8. Cancellation of reservations will incur a $8 fee.
  9. Make sure you provide or leave car seats for personal courier to use that is acceptable per state requirements under Maryland Law.
  10. Leave provide your child's name and any personal notes or fun facts our Personal Couriers should know about our passenger in the comment box on reservation form.
  11. Bee Code Optional Feature: You may give us a code word to verify with your child before leaving to their destination in the comment box on reservation form.

While on the Road

  1. Personal Couriers will comply to all child passenger safety and traffic laws.
  2. Personal Couriers ensures the safety of our passengers by driving responsibly and paying attention to their surroundings on the road.
  3. Parent(s) will receive text or email alert notifying of Personal Courier status before, during and after trip.
  4. Children must stay in their seats with seat belts on at all times.
  5. Minors under the age of 15 must sit in the back seat.
  6. We know mistakes happen and in case of major spills there is a $15 cleaning fee.
  7. Trips are tracked by management using Real Time GPS tracking software.